Last update: November 2019
Groupe Park Avenue and service providers acting on our behalf collect, use and disclose personal information about you for the following purposes:
We and our service providers collect personal information for these purposes from you, retailers and, in some cases, third-parties. This information may be used by our service providers on our behalf and may be transmitted and stored outside of Canada.
The links below provide more details on how Groupe Park Avenue collects, uses, keeps, stores, and discloses your personal information.
Examples of information we collect and use are:
We also collect your personal information from other sources, such as retailers, consumer reporting agencies, government agencies, and others. For example:
We and our third party service providers also collect information automatically using cookies, web beacons and other digital markers when you visit our websites. Please also see “What kind of information do you collect automatically on your websites?” for more information on how we use that information, and how you may opt-out of these practices.
We do not knowingly collect personal information from anyone under 13 years of age. If we become aware that we have unknowingly collected personal information from a child under the age of 13, we will delete this information from our records or, if that is not reasonable, we will take reasonable available steps to de-identify the information.
Like other companies, we share information with our affiliated companies, third-party service providers, retailer networks, and certain business partners (list available upon request) in order to conduct our business activities and to protect our rights. For example we share information with these other entities for the purposes of:
We may sell or purchase assets. If another entity acquires us or all or a portion of our assets, personal information that we collected from you may be shared with that entity. The information will be shared for the purpose of that entity considering whether to enter into the transaction and also to complete the transaction.
Our websites may include links to other websites outside of Groupe Park Avenue. We are not responsible for the content, links or privacy practices of those websites. We provide access to these linked sites for your convenience only and you access them at your own risk. However, we welcome any comments you may have regarding these linked websites to the contact information in “Who do I contact if I have questions or concerns about privacy at Groupe Park Avenue?” below.
Like other companies, we automatically collect usage information when you visit our websites. Examples include your Internet Protocol (IP) address, browser and device type and operating system, and cookie text file information. We use this information for the purposes of:
You may decide at any time that you would prefer not to receive Groupe Park Avenue-related marketing communications.
If you wish to “unsubscribe” from our marketing communications, you may do so at any time by contacting us at the contact information in “Who do I contact if I have questions or concerns about privacy at Groupe Park Avenue?” below. Please allow up to 10 business days to process your request. Be assured that your decision to opt-out of our marketing communications will not affect your business relationship with us.
Groupe Park Avenue will retain your personal information for as long as necessary to fulfill the purpose for which it was collected and to comply with applicable laws.
At Groupe Park Avenue we are committed to protecting the personal information in our possession. We use administrative and technical controls, and require our service providers to take such measures, to help to maintain the security of your personal information. We have implemented security measures which include the use of: physical secure data centres and premises; internal security policies and procedures; defined internal segregation of duties; and electronic access controls such as passwords and encryption technology. However, please note that no system of protection can guarantee the protection of your personal information.
In addition, we encourage you to observe safe computing practices. It is your responsibility to keep confidential the user-ID and password that you use to register with us and not share them with anyone.
In certain parts of this website where we require that you provide us with sensitive personal information such as credit card information, we will protect the security of your personal information during transmission by using industry standard encryption technology. Please only submit this sensitive information within the secure area of the website where it may be specifically requested. Please do not send sensitive personal information via non-secure areas, including by email.
We may use service providers who process or store information outside of Canada. In accordance with the laws of those countries, in certain circumstances your personal information may be accessible by foreign law enforcement, regulatory bodies or other authorities.
Groupe Park Avenue stores personal information in electronic format on servers located in the United States of America and maintained by various Groupe Park Avenue entities in the United States and Canada. These entities may be compelled to disclose this information to governmental agencies or security forces in the United States of America and Canada if required to do so by law.
At your request, we will let you know what personal information we have in our possession about you, what it is being used for, and to whom it has been disclosed. If you require access to your personal information you may do so at any time by contacting us at the contact information in “Who do I contact if I have questions or concerns about privacy at Groupe Park Avenue?” below.
We will respond to your request within the time period prescribed by law. You may be requested to provide satisfactory identification and proof of entitlement to access your personal information. We will provide you with access to your personal information that is in our possession, subject to certain exceptions. For example, we may not provide you with your personal information where the information is subject to solicitor-client privilege or consists of references to other persons or proprietary information that cannot be severed from the record. There may be reasonable costs associated with your request.
We strive to keep the personal information in our possession or control accurate, complete, current and relevant, based on the most recent information available to us. If you would like to correct the accuracy of any personal information we have about you, you may contact us at the contact information in “Who do I contact if I have questions or concerns about privacy at Groupe Park Avenue?” below.
If you have provided information about yourself in order to receive emails or product mailings and would like to modify your information, please see “Who do I contact if I have questions or concerns about privacy at Groupe Park Avenue?” below.
Our websites may use third party social network plugins (“plug-ins”) from certain social networks.
When you visit a webpage that contains a plug-in, your browser establishes a direct connection with the servers of that third party social network. The content of the plug-in comes directly from the third party social network to your browser, which then integrates into our website. The plug-in provides the third party social network with the information that you have accessed the corresponding webpage of our website along with certain information, such as the date and time of access, and other browser-related information. If you are logged into the social network, the social network may also receive your user ID information and associate your activity with your account. If you interact with the plug-in, the corresponding information about your interaction or activity is transmitted from your browser directly to the third party social network and stored by it.
We do not control or collect the information collected by the plug-ins on our websites. Please carefully review the privacy practices of the third party social networks that provide the plug-ins to learn more about how they manage your personal information.
Groupe Park Avenue has developed policies and procedures to respond to individual complaints and questions relating to privacy. We will investigate and attempt to resolve all complaints. We will respond to your inquiry within the time period prescribed by law. Please be advised that there may be a reasonable cost associated with your request.
If you have any questions or concerns about our privacy practices, please contact the Groupe Park Avenue Marketing Department.
Groupe Park Avenue
8840, Taschereau Blvd.
Brossard, QC J4X 1C2
We welcome your comments and emails but please note that any information, including but not limited to suggestions, ideas or submissions you make through and onto any Groupe Park Avenue website will become the exclusive property of Groupe Park Avenue.